FAQs

 

General Order Enquiries

1. How can I trust the quality of Restmaker International products when purchasing online? At Restmaker International, we prioritize quality. If you’re in Sydney, we invite you to visit our showroom to inspect our products personally. For those not in Sydney, all our products come with a 30-day money-back guarantee, a comprehensive manufacturer’s warranty, and complimentary transit insurance. Our extensive support services via email, phone, and chat are available from Monday to Saturday!

2. What are the payment methods for my Restmaker International order? Can I place an order directly via phone? Restmaker International offers flexible payment options, including credit card, direct deposit, Paypal, EFTPOS, and cash (for in-store purchases). You can easily complete your payment using a credit card or PayPal when ordering online. Alternatively, you can place an order over the phone or visit our showroom during business hours to make your purchase in person.

3. What is the delivery timeframe for my Restmaker International order? At Restmaker International, orders confirmed before 11:30 a.m. on a business day are dispatched the same day, except for pre-order items. Orders made after 11:30 a.m. are sent out the following business day. Delivery times can vary, taking up to 10 business days based on your location. However, if you’re in a major capital city, you can expect your order within 2 to 4 working days.

4. How can I arrange for same-day delivery with Restmaker International? Restmaker International offers same-day delivery for in-stock items within Sydney’s metro areas for orders placed before 11:30 a.m. on a regular workday. There’s a nominal fee associated with same-day delivery. To find in-stock items, explore our “Want it now” filter on our product category pages or visit our “Ready to Ship” section on our website.

5. What does ‘pre-order’ or ‘expected dispatch date’ mean when ordering from Restmaker International? At Restmaker International, ‘pre-order’ or ‘expected dispatch date’ indicates that the product is not currently in stock but is expected to be available for dispatch on the specified date. Actual dispatch dates can vary due to factors like shipment status, port congestion, and weather conditions. If there are any delays, we will promptly update you. If your order includes multiple items, the entire order will be dispatched according to the expected dispatch date.

6. Ensuring Payment Security and Addressing Potential Fraudulent Orders at Restmaker International At Restmaker International, we utilize advanced encryption methods to ensure the utmost security of your personal information during the payment process. It’s crucial to note that we do not store your credit card details for added safety. In instances where we receive a high-value order or suspect potential fraudulent activity, we adhere to our established company protocols to validate the order’s legitimacy. This verification process may involve requesting a scanned or photographed copy of your credit card along with a form of identification, such as a driver’s license. Our aim in doing so is to protect both the cardholder and Restmaker International from potential fraudulent actions. It’s important to be aware that Restmaker International reserves the right to cancel an order if there are suspicions of fraud, regardless of whether verification steps were executed or not.

 

Pick Ups

1. Can I personally pick up my order from Restmaker International? Absolutely! At Restmaker International, we welcome customers to collect their orders in person. Please contact us in advance as we operate from various warehouse locations, each catering to specific product ranges. Before your visit, we recommend checking the packaging dimensions of your item(s) in the ‘Specifications’ section of the product listing to ensure they’ll fit in your vehicle.

2. Can I arrange for a friend or a courier to pick up my Restmaker International order? Yes, you can arrange for a friend or a courier to collect your items from our warehouses. To facilitate this, we need to be informed in advance about the individual who will be picking up the order. We may request photographic identification, especially when the order has been prepaid. This procedure helps protect you against potential identity theft and ensures that your order is handed over to the correct person.

3. Given that we store some of our stock in various offsite warehouse facilities, we appreciate a minimum of three business days’ notice. This ensures that your order is ready for collection before your courier’s scheduled arrival. You can simply email us or reach out to us at 0452 272 860 with your order details and the intended pickup date. We greatly value your cooperation in this regard.

 

Deliveries

1. How much will it cost to ship my Restmaker International order? At Restmaker International, we provide a delivery calculator on our website to determine the appropriate delivery costs to your location. Simply enter your postcode, select your suburb, and click go! We also offer a SAME DAY DELIVERY option for customers in Sydney metro areas starting from just $25 extra. This option will be displayed during your online order placement if available.

2. Can I get a bundled delivery discount when ordering multiple items from Restmaker International? Absolutely! At Restmaker International, our delivery calculator is designed to determine the most cost-effective delivery approach for your entire order. Instead of charging you on a per-item basis, we base our delivery charges on the total order. Feel free to add a few items to your cart to view the overall delivery cost for your entire order. Alternatively, contact us at 0452 272 860, and we’ll be more than happy to assist you.

3. Do I need to be at home during the delivery of my Restmaker International order? All Restmaker International orders are shipped via trackable services, and a signature is required upon delivery. While you have the option to grant an “authority to leave” (ATL) to the transport company, it is not advisable as it will void your transit insurance. We cannot assume responsibility for any potential damage or loss of items left on your property. For larger items exceeding 30kg, your assistance at the receiving end is essential for Occupational Health and Safety (OH&S) reasons. Additional services, such as two-person delivery, can be arranged in advance at the time of placing your order. Please note that extra charges may apply.

4. Can Restmaker International guarantee a specific day and time for delivery? In most cases, Restmaker International can provide you with an estimated delivery day, but we cannot specify an exact time. Depending on your location and the transport company serving your area, you may receive an SMS notification or a phone call to inform you of the expected delivery day. However, please note that we do not guarantee delivery dates or times unless you reside in Sydney and opt for our SAME DAY DELIVERY service.

5. Will the courier bring my Restmaker International items into my residence? Restmaker International delivers items to your doorstep at ground level. If you live in a unit or apartment complex, the courier will deliver the item to the front entrance of the building at ground level. If you require additional services beyond this standard delivery, it’s advisable to coordinate these with our team in advance, as additional charges may apply.

6. What should I do if I’m not at home during the delivery of my Restmaker International order? Is there a re-delivery fee? At Restmaker International, we emphasize the importance of providing accurate address and telephone contact details. Depending on the transport company serving your area, they may leave a notification card if you’re not at home during the initial delivery attempt. In such cases, you can call the number provided on the card to arrange for a re-delivery. However, if additional re-deliveries are required or if you had previously scheduled a specific delivery time with the transport company but were not present at the time of delivery, re-delivery fees will be applicable. For SAME-DAY DELIVERIES, a fee will be incurred if the driver arrives at your premises and must wait due to your absence or delays caused by challenging access conditions.

7. Our expedited Booked-In Service allows you to select your preferred date for delivery (as soon as 2 business days*) when you order items on this category page.

8. Our expedited service is available anywhere in the Perth metropolitan region.

9. This expedited delivery service applies only to products listed in this category. The product listing will show “Ships within 24 hours” when you enter your Perth metro postcode in the listing’s shipping calculator. Happy Shopping!

 

Transit Insurance and Warranties

1. What happens if my Restmaker International item gets damaged during transit? At Restmaker International, we’ve set up our logistics system to minimize the handling of your items. However, with the large volume of orders we ship across the country, there’s a rare chance that something might not go as planned. The good news is, you’re automatically covered by our FREE transit insurance. If your item arrives damaged, contact us at [email protected]. We’ll assess the damage in line with our warranty policy. You have a two-day window from the moment you receive the items to report any damage. We highly recommend inspecting and unpacking everything as soon as it’s delivered. If the item has sustained severe damage, it’s best to refuse the delivery. If you notice any damage to the packaging, make sure to note it on the consignment. Remember, it’s crucial to inspect everything carefully before signing the delivery receipt.

2. What should I do if I encounter an issue with a Restmaker International product after delivery? At Restmaker International, we prioritize quality. We back all our products with a robust warranty against defects, with durations up to 10 years, depending on the type of product. You can find the specific warranty period for each product on the product information pages. Once we’ve assessed the issue, we’ll provide the necessary instructions or required parts. We also offer phone support at 0452 272 860 during business hours, six days a week, to assist in resolving any concerns.