DELIVERY INFORMATION

General Delivery Information

How much does shipping cost? Calculate your shipping costs easily by entering your postcode and selecting your suburb on any product page. The total delivery cost for your order can also be found on the cart page. Our shipping costs are determined by the total weight and volume of your order and your delivery suburb.

 

Do I get a combined delivery discount if I order more than one item? Absolutely! Our delivery calculator will determine the most efficient delivery method for your order, and you will be charged on a total order basis, not by individual items. Add a few items to your cart to see the total delivery cost for your entire order. Alternatively, give us a call on 0452 272 860 and we’ll calculate it for you.

 

Where can we deliver to? We offer Australia-wide shipping to any address accessible by road. This may exclude some very remote areas and islands. Please note that our carriers do not deliver furniture and large items to PO boxes. To avoid unnecessary delays, please provide your full street address and telephone number at checkout.

 

When will my order be shipped? Estimated dispatch times are displayed on our website category pages, search results pages, and product pages. The estimated dispatch time for your order will also be shown on your order confirmation, which is sent via email after you place your order. In-stock items will be dispatched from our warehouse within 24 hours unless your order includes some pre-order items. 99% of orders placed before 11:30 a.m. Sydney time on a working day will be dispatched on the same day. Please note that cancellation fees and return shipping fees may apply if you cancel an order after we start processing it.

 

When will I receive my order? Standard deliveries are made Monday – Friday during normal business hours, excluding public holidays. Estimated delivery time to Sydney, Melbourne, Brisbane, and Adelaide is between 3-5 business days, Perth between 4-8 business days, and for the rest of Australia between 5-10 business days from the date of dispatch. However, please allow up to 10 business days after dispatch for all deliveries.

 

Can I get the SAME DAY or next-day delivery? If you order in-stock items for delivery within Sydney (metro areas), you can choose same-day delivery for orders received before 11:30 am on a working day or next-day delivery if you order after 11:30 am. A same-day delivery fee will apply. If available for your order, you will be given this option at checkout. Try our “Want it now” filter on our product category pages or check out our “Ready to Ship” section of our website to see in-stock items. Please note this is a one-person delivery to door service and may not be available on some large items.

 

What if there is more than one product in my order? In most cases, we will ship all your items together to keep your delivery costs down. If your order includes a pre-order item, we will wait for all items to arrive before shipping your order. If you would like multiple deliveries, please get in touch with us at [email protected]. Extra costs may apply.

 

How will my order be delivered? At Restmaker International, we strive to offer the most competitive delivery costs in Australia. We achieve this by utilizing a mix of carefully selected carriers based on your products and location. Our carriers provide a door-to-door service, so please ensure someone is available at the designated delivery address to sign for your items and receive the delivery. Please note, our standard delivery service does not include moving items inside, upstairs, in lifts, placement in your home, or removal of packaging.

 

Special Note for HEAVY OR OVERSIZED ITEMS: Given the nature of our products (furniture) and our commitment to providing low-cost delivery services, we arrange transport services with a single person on board the vehicle. You will need to provide assistance at your end for carrying items from the delivery vehicle to your door. If you have ordered a particularly large and heavy item such as a sauna or wine fridge, please ensure you have at least 2 or 3 people who can assist with lifting the cartons.

 

What if I have special delivery requirements? Our standard delivery is a one-person service to your door on ground level. We strive to accommodate any special delivery requirements you may have, such as delivery up flights of stairs or two-person deliveries, but cannot guarantee all services are available in your area. If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at [email protected] immediately after placing your order. Please note that extra costs will apply and once we start processing your order we may not be able to offer these services.

Do I have to be home to receive my order? If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended. If the courier is able to fulfill this request, this will void your warranty and neither Restmaker International nor our carrier can be held liable for any loss, theft, or damage to your items.

 

How do I track my order? Once your order has been dispatched, you will receive an email with your tracking details and instructions for how to track your order if tracking is available. For any queries relating to tracking, please email [email protected].

 

What happens if my order is lost or damaged in transit? Rest assured, you are covered by our FREE transit insurance! Our logistics network is designed to minimize the number of times your items are handled but with the volume of orders we ship around the country, on very rare occasions products can be lost or damaged in transit. If the carrier advises you that an order is lost in transit, please contact us at [email protected] for assistance. If your item arrives damaged, please contact us at [email protected] and we will assess the damage in accordance with our warranty policy. To expedite the process please include in your email photos of the damage including photos of the packaging and delivery docket.

 

Commercial Orders For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at [email protected].

 

Can items be picked up? Yes! We offer a FREE Click & Collect option that you can select at checkout. Please note that our warehouse is located in Western Sydney.