PRIVACY NOTICE

 

1. ABOUT THIS PRIVACY POLICY

1.1 This Privacy Policy outlines Restmaker International’s policy regarding the collection, use, and storage of your personal information. We aim to provide you with a pleasant experience when using our online services, and part of that is ensuring the security of your personal information.

1.2 This Privacy Policy generally describes how we manage your personal information and safeguard your privacy.

1.3 It is in our interest to protect your privacy as it helps us build a relationship with you.

1.4 By creating an account with us, you consent to the use and disclosure of your personal information in accordance with this Privacy Policy.

 

2. THE NATIONAL PRIVACY PRINCIPLES

2.1 We are bound by the National Privacy Principles. These are a set of principles that outline our obligations regarding the collection, use, and storage of personal information under the Privacy Act 1988 (Commonwealth).

2.2 We may amend or update our Privacy Policy from time to time in accordance with any changes in legislation. 

 

3. WHY WE COLLECT INFORMATION ABOUT YOU

3.1 We require your personal information to process your orders and purchases, which includes but is not limited to processing payment of amounts to us and organising the delivery of your orders and purchases.

3.2 You can also subscribe to our e-mail newsletter if you are interested in receiving updates about new products or special offers that we have available from time to time.

 

4. WHAT INFORMATION DO WE COLLECT?

4.1 We collect personal information about you that we consider necessary for our business functions and activities. The type of personal information we collect will depend on the nature of your dealings with us.

4.2 We may collect personal information from you when you:

(a) register an account with us;

(b) use our Services;

(c) make a purchase from us;

(d) contact us for further information;

(e) participate in surveys and other types of research;

(f) enter a promotion, sweepstake, or contest hosted by us;

(g) subscribe to our mailing list;

(h) register to attend a seminar or any event we host or are involved with;

(i) provide feedback to us about our Services or the Site;

(j) visit or browse our Site; or

(k) apply for a job with us.

4.3 The type of personal information we collect may include (but is not limited to) your name, postal address, e-mail address, phone numbers, billing information, and, if applicable, employment application information.

4.4 We may also collect demographic information such as your age, gender, and preferences. This is not unique to you and it does not allow us to identify you personally.

4.5 We may also collect information about how you use our Site, including the time and duration of your visit, the pages you visit, and information about your computer hardware and software such as your IP address, browser type, domain names, access times, and referring website addresses. This information is used by us to maintain the quality of our service and to provide us with general statistics regarding use of our Site.

4.6 If you do not provide us with your personal information, we may not be able to provide you with the information, products, or assistance that you request.

 

5. HOW DO WE USE YOUR PERSONAL INFORMATION?

5.1 We use your personal information to:

(a) provide you with our Services;

(b) process your orders or purchases;

(c) administer and manage those Services, including charging, billing, and collecting debts;

(d) promote and market our Services to you or provide you with information that we believe may be of interest to you;

(e) personalise and customise your experiences on our Site;

(f) help us research the needs of our customers and to market our products and services with a better understanding of your needs and the needs of customers generally;

(g) communicate with you; and

(h) maintain and develop our business systems.

5.2 We may also use your personal information for other purposes related to those described above which would be reasonably expected by you.

5.3 Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information.

 

6. WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?

6.1 We may disclose (or provide access to) your personal information to third parties in the manner described in this Privacy Policy.

6.2 We may disclose your personal information to third parties:

(a) for the purposes of providing our Services to you;

(b) to complete a transaction on behalf of you;

(c) to third parties that are our agents, contractors or suppliers (including those located overseas) for the purposes of (but not limited to) data processing, data analysis, customer satisfaction surveys, customer service, or for any related purposes to the supply of services to you;

(d) if we merge with or are acquired by another entity, to that entity as a part of the merger or acquisition;

(e) to law enforcement agencies to assist in the prevention of criminal activities; or

(f) otherwise as permitted or required by law.

6.3 Except as set out in this Privacy Policy (or as required for any statutory or legal requirements), we do not share, sell, rent, or otherwise disclose your personal information to third parties without your consent.

 

7. HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE?

7.1 We understand the importance of protecting your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls, and secure databases to keep your personal information secure from misuse, interference, loss, unauthorised access, modification, or disclosure.

7.2 We take reasonable steps to:

(a) make sure that the personal information that we collect, use, and disclose is accurate, up to date, and complete and (in the case of use and disclosure) relevant;

(b) protect the personal information that we hold from misuse, interference, and loss and from unauthorised access, modification, or disclosure; and

(c) destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the APPs.

7.3 You acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse, interference, loss, or unauthorised access, modification, or disclosure in respect of your personal information where the security of information is not within our control.

7.4 You acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your personal information to in accordance with this policy or any applicable laws). The collection and use of your information by such third parties may be subject to separate privacy and security policies.

7.5 If you suspect any misuse, interference, loss, unauthorised access, modification, or disclosure in respect of your personal information, or any other privacy breach please let us know immediately.

 

8. HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?

8.1 You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

8.2 We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

8.3 There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

8.4 If you believe that personal information we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

 

9. WHAT IS THE PROCESS FOR COMPLAINING ABOUT A BREACH OF PRIVACY?

9.1 If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

9.2 We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).

 

10. CONTACTING US

If you have questions about this Privacy Policy or you have concerns about your privacy, please contact us by e-mail or post at:

(a) E-mail: [email protected]

(b) Mailing Address: 4/14 Nello Place, Wetherill Park NSW 2164